As a User Enablement Analyst, you will play a critical role in helping Department of National Defence (DND) personnel understand and effectively use artificial intelligence (AI) tools and systems. You will bridge the gap between complex AI technology and end-users, ensuring that employees across the organization can confidently adopt and leverage AI solutions in their daily work. Your primary focus will be on developing training materials, providing user support, and gathering feedback to continuously improve the AI adoption experience.
Your responsibilities will include creating training programs and documentation tailored to different user groups, conducting workshops and knowledge-sharing sessions, and identifying barriers to AI adoption within the organization. You will work closely with AI implementation teams, subject matter experts, and end-users to understand their needs and develop practical solutions. Additionally, you will monitor user feedback, track adoption metrics, and recommend improvements to help DND personnel maximize the benefits of AI tools in their roles.
You will work in a collaborative, dynamic environment where change and innovation are constant. Your work environment may include office-based settings, virtual collaboration platforms, and direct engagement with users across multiple DND locations. This role offers the opportunity to directly impact organizational transformation and contribute to DND's modernization agenda.
Key Responsibilities
Contribute to artificial intelligence (ai) adoption & change enablement projects and initiatives, Develop, test, and deploy AI/ML models and solutions, Analyze data to support evidence-based decision-making, Document technical approaches and ensure responsible AI practices
Required Skills
Python/R programming, Machine learning frameworks, Data analysis, Statistical modelling, Critical thinking, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To succeed as a User Enablement Analyst, you should have a post-secondary education in a relevant field such as business, communications, information technology, organizational development, or change management. While not always required at entry level, many candidates hold a diploma or degree from a recognized Canadian institution.
Key competencies include strong communication and presentation skills, the ability to explain technical concepts in simple terms, project management capabilities, and experience with learning management systems (LMS) or training platforms. Knowledge of adult learning principles and instructional design is valuable. Many successful candidates pursue certifications in change management (such as APMG Change Management Fundamentals), instructional design, or technology adoption frameworks.
Professional development opportunities within the Public Service include access to DND learning programs, Treasury Board of Canada Secretariat (TBS) training resources, and external certifications. You may also pursue credentials in AI literacy, digital transformation, or advanced change management as your career progresses.
Entry Plans
There are several pathways to enter this role within the federal Public Service:
**Advertised Competitions**: DND regularly posts competitions for User Enablement Analyst positions. You can search for these opportunities on the Government of Canada Job Board (jobs.gc.ca) using keywords such as "User Enablement," "AI Adoption," or "Change Enablement."
**Public Service Pools**: Successful candidates from previous competitions may be placed in talent pools, allowing for faster hiring into similar positions across DND and other federal departments.
**Student Programs**: The federal government offers pathways for recent graduates, including the Federal Student Work Experience Program (FSWEP) and the Post-Secondary Recruitment Campaign (PSRC), which can lead to permanent positions.
**Lateral Movement**: If you are already employed in the federal Public Service in related roles such as training specialist, communications officer, business analyst, or change management specialist, you may be able to move laterally into this position through internal competitions or appointment processes.
**Bridging Programs**: Some candidates transition from contract or casual positions within DND to permanent roles as opportunities arise.
Part-Time Options
Part-time and flexible work arrangements for User Enablement Analysts at DND are generally available, depending on operational needs and the specific position. Many positions can be structured to accommodate part-time employment, typically ranging from 50% to 80% of full-time hours.
Remote work and hybrid arrangements have become increasingly common in this role, particularly for tasks such as developing training materials, creating documentation, and conducting virtual training sessions. However, some in-person presence may be required for workshops, user engagement activities, and collaboration with implementation teams.
Flexible scheduling options, such as staggered hours or compressed work weeks, may be negotiated with your manager based on organizational requirements and team needs. These arrangements are typically discussed during the hiring process and can be adjusted as the organization's AI adoption initiatives evolve. Eligibility for part-time and flexible work is subject to collective agreement provisions and departmental policies.
Related Careers
No related military careers on file for this position.
