As a Supervisor in Hospitality, you will lead and manage hospitality operations within Department of National Defence facilities. You are responsible for overseeing food services, accommodations, events, and guest relations that support military personnel, veterans, and visitors. Your leadership ensures that hospitality services meet high standards of quality, efficiency, and customer satisfaction while maintaining budget accountability and operational excellence.
Your day-to-day responsibilities include supervising hospitality staff, scheduling and training team members, managing inventory and procurement, coordinating events and special occasions, and ensuring compliance with health and safety standards. You will work collaboratively with other departments to understand service needs and deliver hospitality experiences that reflect the professionalism and values of the Department of National Defence.
You will work in a dynamic environment that may include dining facilities, lodging operations, conference centres, or specialized hospitality venues on military bases across Canada. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities while maintaining service excellence under varying operational demands.
Key Responsibilities
Coordinate and oversee daily hospitality operations, Assign work, monitor progress, and provide guidance to team members, Review work products for quality and compliance with standards, Contribute to operational planning and process improvement
Required Skills
Organizational skills, Written and oral communication, MS Office proficiency, Time management, Attention to detail, Team supervision, Work coordination, Quality control, Staff development
Typical Education
Post-secondary diploma or degree; experience in the relevant technical or functional area
Training
To qualify for a Supervisor - Hospitality position, you typically need a high school diploma or equivalent, supplemented by relevant hospitality experience. Many successful candidates hold certifications such as Food Safety, ServSafe, or equivalent provincial food handling certifications. Post-secondary education in hospitality management, culinary arts, business administration, or a related field is an asset.
Once hired, you will have access to professional development opportunities through the Government of Canada's learning and development programs. The DND offers supervisory and management training, leadership development courses, and specialized hospitality sector training. You may pursue certifications in areas such as project management, health and safety, budget management, and customer service excellence. Ongoing training ensures you stay current with hospitality best practices, operational standards, and emerging technologies in facility management.
Entry Plans
You can enter the DND civilian workforce as a Supervisor - Hospitality through several pathways. The primary route is through a public service competition, where positions are advertised on the Government of Canada's official jobs website (Canada.ca). Competitions are open to Canadian citizens and may be advertised as closed to current Public Service employees.
If you are already working in the federal Public Service, you may apply for lateral moves or promotions to supervisor-level positions. Some entry opportunities may arise through staffing pools or recruitment initiatives targeting hospitality professionals with supervisory experience. Students and recent graduates may also find pathways through student employment programs or bridging programs that lead to permanent positions.
To apply, you will typically need to demonstrate relevant hospitality experience, supervisory or team leadership background, and the ability to meet the security requirements for working on military bases. A valid security clearance or the ability to obtain one is often required for positions within the Department of National Defence.
Part-Time Options
Part-time and flexible work arrangements are available for Supervisor - Hospitality positions, though availability depends on operational needs and the specific facility. Many hospitality operations within DND facilities operate extended hours or shift-based schedules, which may include evenings, weekends, and holidays. Some supervisory roles may offer flexible scheduling or job-sharing arrangements by mutual agreement with management.
Remote work options are limited for this role, as supervisory duties in hospitality require an on-site presence to oversee staff, manage daily operations, and ensure service delivery. However, administrative aspects of the role—such as scheduling, budget planning, and reporting—may be completed with some flexibility regarding time and location.
If flexible or part-time work is important to you, we recommend discussing options during the recruitment process or with the hiring manager. The DND is committed to supporting work-life balance where operational requirements allow.
Related Careers
No related military careers on file for this position.
