As a Relationship Management Clerk, you will play an essential role in supporting the delivery of programs and services within the Department of National Defence. Your work involves managing stakeholder relationships, coordinating communications, and ensuring smooth interactions between DND and external partners, clients, and internal teams. You will be the point of contact for relationship inquiries, manage documentation, and help facilitate collaboration across organizational boundaries.
Your day-to-day responsibilities include maintaining relationship databases and records, scheduling meetings and consultations, preparing correspondence and reports, and providing administrative support to relationship management initiatives. You will coordinate program activities, track stakeholder engagement, and help ensure that all parties have the information they need to work together effectively.
You will work in a dynamic office environment within DND, collaborating with colleagues across different departments and levels. Your communication skills, organizational abilities, and attention to detail will be critical to your success. This role requires discretion, professionalism, and the ability to manage multiple priorities while maintaining confidentiality.
Key Responsibilities
Perform general relationship management duties within the relationship management function, Prepare reports and documentation as required, Collaborate with team members and stakeholders, Maintain records and ensure compliance with relevant policies
Post-secondary education or equivalent experience relevant to the position
Training
Minimum qualifications typically include a high school diploma or equivalent (Secondary School Diploma, GED, or equivalent). Some positions may require post-secondary education in business administration, public administration, communications, or a related field.
Key competencies include strong written and verbal communication skills, proficiency with Microsoft Office applications (Word, Excel, Outlook), and familiarity with database management systems. Experience with government administrative systems and processes is an asset.
The Government of Canada provides professional development opportunities including training in government communications, stakeholder engagement, records management, and conflict resolution. You may also have access to courses through the Canada School of Public Service (CSPS) to develop skills in relationship management, project coordination, and federal government operations.
Entry Plans
You can enter this career path through several routes within the federal Public Service:
**Competitions**: Advertised position competitions are the primary method of hiring. Positions are posted on the Government of Canada's Job Bank and internal systems. You will need to apply during the open competition period and demonstrate how your experience and education meet the stated requirements.
**Student Programs**: The Federal Student Work Program and similar initiatives allow students to gain experience in DND administrative roles during summer or school year periods, which can lead to permanent opportunities.
**Lateral Moves**: If you are already a member of the Public Service in another department or classification level, you may apply for positions through internal competitions or transition processes.
**Staffing Pools**: The Government of Canada sometimes maintains staffing pools for administrative positions that allow qualified candidates to be hired without running new competitions.
All candidates must obtain security clearance (Secret or Top Secret, depending on the position) and be Canadian citizens or permanent residents.
Part-Time Options
Part-time and flexible work arrangements are available for Relationship Management Clerk positions, depending on operational needs and departmental policies. Many administrative roles in DND support flexible schedules, compressed work weeks, and telecommuting options, particularly for duties that do not require daily on-site presence.
Remote work is increasingly available for administrative and coordination tasks such as email correspondence, database management, report preparation, and virtual meeting support. However, some aspects of the role may require on-site work, particularly for in-person stakeholder meetings, document handling, or office-based coordination.
Work arrangements are negotiated with your manager and depend on your team's operational requirements and DND's flexible work policies. Job-sharing and part-time permanent positions are sometimes available. To explore specific options, you should inquire about flexibility during the recruitment process and discuss arrangements with your supervisor once hired.
Related Careers
No related military careers on file for this position.
