As a Manager - IM Business Interface, you will lead and coordinate information management (IM) services that connect business needs with IM solutions across the Department of National Defence. You will manage a team of IM professionals, oversee IM projects and initiatives, and ensure that information systems align with organizational objectives. Your role bridges the gap between business stakeholders and technical teams, translating complex requirements into actionable IM strategies.
Your responsibilities include planning and directing IM activities, managing budgets and resources, supervising staff performance and development, and ensuring compliance with Treasury Board IM policies and DND standards. You will work with senior leadership, business units, and technology partners to identify IM challenges and implement effective solutions. You will also be responsible for maintaining data security, privacy compliance, and information governance standards across your area of responsibility.
You will work in a dynamic federal government environment where change is constant and collaboration is essential. Your work directly supports the operational readiness and efficiency of DND, making your role critical to national defence capabilities.
Key Responsibilities
Plan and manage the delivery of im business interface services and programs, Supervise and develop staff within the im business interface team, Monitor performance metrics and report on results, Develop and implement operational plans and procedures, Manage stakeholder relationships and ensure service quality
Required Skills
Records management, ATIP legislation, Information governance, Classification systems, Digital literacy, People management, Operational oversight, Quality assurance, Resource coordination
Typical Education
Post-secondary education in the relevant field; supervisory and operational management experience
Training
To succeed in this role, you typically need a bachelor's degree in business, computer science, information systems, or a related field. Many managers in this position hold graduate credentials such as an MBA, MPA (Master of Public Administration), or specialized IM qualifications. Experience in information management, IT project management, or business analysis is highly valued.
Relevant certifications that strengthen your candidacy include the Certified Information Systems Manager (CISM), Project Management Professional (PMP), or Government of Canada IM certifications. The Public Service Commission and Treasury Board offer professional development programs in government IM practices, policy frameworks, and leadership. DND also provides ongoing training in classified information handling, cybersecurity awareness, and departmental systems. Continuous learning through workshops, webinars, and formal courses is encouraged to stay current with IM best practices and emerging technologies.
Entry Plans
You can enter this role through several pathways within the federal Public Service. The most common route is through a competition-based process where you apply to advertised Manager - IM Business Interface positions. Many candidates transition into this role from related positions such as IM Advisor, IM Specialist, or IT Project Manager, either within DND or other government departments.
If you are already a federal Public Service employee, you can apply for Manager positions through internal competitions, which may require fewer qualifications than external competitions. Some candidates enter through lateral moves from other departments where they held equivalent managerial or senior professional roles in IM or IT. Recent graduates with relevant degrees may enter the Public Service through student recruitment programs or entry-level positions, then advance through the IM career pathway. Contract and term positions also provide pathways to permanent employment for qualified candidates.
Part-Time Options
This position is typically offered on a full-time, permanent basis due to the managerial and supervisory responsibilities involved. However, the Government of Canada is committed to providing flexible work arrangements where operationally feasible. Depending on business needs and departmental policy, some managers in this role may be able to negotiate flexible schedules, compressed work weeks, or partial telework arrangements.
Remote work options have expanded across the Public Service, and many IM-related duties can be performed from home, particularly those involving system design, strategic planning, and virtual meetings. However, some aspects of the role—such as in-person team leadership, onboarding new staff, and attending secure briefings—may require presence at a DND location. Specific flexible work options are determined during the hiring process and may be discussed with your manager once employed. Part-time or job-sharing arrangements are generally not available for managerial positions, as continuity and leadership presence are essential to the role.
Related Careers
No related military careers on file for this position.
