As a Manager - Client Relationship within the Information Management Business Interface function, you will lead and direct teams responsible for managing the relationship between Information Management services and internal business clients across the Department of National Defence. You will serve as a critical link between IM service providers and business units, ensuring that information management solutions align with operational needs and organizational priorities.
Your responsibilities will include overseeing client engagement strategies, managing service level agreements, directing team members in providing IM consultation and support, and ensuring client satisfaction with IM services and solutions. You will analyze client requirements, identify opportunities for process improvement, and facilitate communication between IM teams and business stakeholders. This role requires strong leadership capabilities, excellent interpersonal skills, and a thorough understanding of both information management practices and Defence operations.
You will work in a dynamic federal government environment where your decisions directly support military and civilian operations. The role involves collaboration with multiple departments and levels of management, problem-solving around complex information and data challenges, and contributing to the strategic direction of IM services within DND.
Key Responsibilities
Plan and manage the delivery of im business interface services and programs, Supervise and develop staff within the im business interface team, Monitor performance metrics and report on results, Develop and implement operational plans and procedures, Manage stakeholder relationships and ensure service quality
Required Skills
Records management, ATIP legislation, Information governance, Classification systems, Digital literacy, People management, Operational oversight, Quality assurance, Resource coordination
Typical Education
Post-secondary education in the relevant field; supervisory and operational management experience
Training
To qualify for this position, you typically need a bachelor's degree from a recognized university. Preferred fields of study include business administration, information technology, computer science, or a related discipline. Some positions may accept equivalent work experience in lieu of formal education.
Professional certifications that strengthen your candidacy include Project Management Professional (PMP), ITIL Foundation or higher-level ITIL certifications, or certifications in business analysis and IT service management. Government of Canada security clearance training and completion of mandatory security and ethics training are required.
Continuing professional development opportunities include formal leadership and management courses through the Canadian Armed Forces leadership development programs, information management specialized training, client relationship management workshops, and federal government professional development initiatives. The Public Service offers tuition support for relevant graduate programs and professional certifications.
Entry Plans
Entry into this Manager - Client Relationship role typically occurs through several pathways within the federal Public Service. Most commonly, candidates compete through staffing competitions that may be advertised on the Government of Canada Job Bank (jobs.gc.ca). These competitions are open to Canadian citizens and permanent residents and follow Public Service Commission selection processes.
Individuals already working within the Department of National Defence or the broader federal Public Service may transition into this role through internal competitions or lateral moves from related positions in IM, business analysis, or client services. Some candidates progress from non-management IM positions into management through promotion competitions as they develop their leadership capabilities.
The Public Service may also use recruitment pools or standing offers for manager-level positions in IM Business Interface. Federal student internship programs and co-op positions can provide pathways for early-career professionals to gain experience and compete for permanent positions later. Prior military service as a member of the Canadian Armed Forces can be an asset in understanding DND's operational context, though it is not a requirement.
Part-Time Options
Part-time and flexible work arrangements for Manager - Client Relationship positions are available depending on operational needs and departmental policies. Many DND civilian management positions offer flexible hours, allowing managers to adjust start and end times while maintaining core office hours for client meetings and team collaboration.
Remote and hybrid work options have become more common within federal government IM roles, particularly for tasks such as documentation, strategic planning, and virtual client consultations. However, as a manager responsible for team leadership and client relationship management, you will typically be required to work in-office for a portion of your week to conduct performance management, hold team meetings, and maintain direct client engagement.
Actual flexibility options depend on the specific position, team requirements, and any collective agreement provisions. During your application and interview process, you can discuss flexible work arrangements and remote work possibilities with your hiring manager. The Department of National Defence is committed to supporting work-life balance and may accommodate requests based on operational requirements and team needs.
Related Careers
No related military careers on file for this position.
