As a Manager - Business Line Support Services, you will lead and oversee information technology support operations that directly enable business functions across Department of National Defence (DND) operations. You'll be responsible for managing teams of IT professionals, coordinating service delivery, and ensuring that technology solutions align with organizational objectives. This role bridges the gap between business needs and technical capabilities, requiring both strong management skills and a solid understanding of IT systems and processes.
Your day-to-day responsibilities include supervising IT staff, planning and allocating resources, monitoring service performance, and implementing improvements to support service quality and efficiency. You will also serve as a point of contact between your IT team and business stakeholders, translating technical concepts for non-technical audiences and business requirements into actionable IT solutions. You may be involved in budget management, vendor coordination, and ensuring compliance with government IT standards and security protocols.
You'll work in a dynamic government environment where IT support is critical to national defence operations. This role offers the opportunity to make a meaningful contribution to Canada's defence capabilities while leading and developing IT professionals. The work environment typically includes a mix of office-based management duties and collaboration with teams across multiple locations.
Key Responsibilities
Plan and manage the delivery of business line support services services and programs, Supervise and develop staff within the business line support services team, Monitor performance metrics and report on results, Develop and implement operational plans and procedures, Manage stakeholder relationships and ensure service quality
Required Skills
Systems administration, Programming/scripting, Network and security, Cloud technologies, ITIL/ITSM practices, People management, Operational oversight, Quality assurance, Resource coordination
Typical Education
Post-secondary education in the relevant field; supervisory and operational management experience
Training
To succeed in this role, you should have a post-secondary degree in computer science, information technology, business administration, or a related field. Many candidates have progressed through IT support roles (such as help desk, systems administrator, or technical specialist positions) before moving into management.
Relevant certifications strengthen your application and may include CompTIA Security+, Microsoft Certified Systems Administrator (MCSA), Certified Information Systems Manager (CISM), or equivalent IT certifications. Project management credentials such as PMP or Agile certifications are also valuable.
Once hired, you'll have access to Government of Canada professional development programs, including management training, leadership development courses, and specialized IT training. DND also supports ongoing learning through tuition reimbursement programs and encourages participation in professional associations related to IT management and government service delivery.
Entry Plans
Most positions are filled through advertised competitions on the Government of Canada's job board (jobs.gc.ca). To be considered, you typically need to meet the education and experience requirements outlined in the competition notice. Relevant experience includes working in IT support, technical roles, or previous management positions in similar environments.
You may also enter this career through lateral moves if you're already employed in the federal Public Service and have demonstrated IT and management experience. Some positions may be filled from internal DND pools or through mobility initiatives that allow public servants to move between departments.
Student and early-career programs, such as the Federal Student Work Experience Program (FSWEP) or Post-Secondary Recruitment Campaign (PSRC), provide pathways to gain initial experience in IT support roles, which can lead to future management opportunities. Keeping an eye on jobs.gc.ca for competitions specific to this position or related IT roles is the best way to stay informed about opportunities.
Part-Time Options
Part-time opportunities for this manager-level position are limited, as the role typically requires full-time presence to effectively supervise teams and manage operations. However, the Government of Canada does support flexible work arrangements where possible.
Remote and hybrid work options may be available depending on DND operational needs and the specific location of your team. Many administrative and planning tasks can be performed remotely, though some in-person time may be required for team meetings, staff supervision, and stakeholder engagement.
If you're interested in flexible work options, these would be discussed during the hiring process or after you join, based on business requirements and team structure. Telework agreements and flexible hours are increasingly supported across the federal government, and DND continues to evolve its workplace policies to balance operational needs with employee well-being.
Related Careers
No related military careers on file for this position.
