As an Infrastructure Technician with the Department of National Defence, you will play a vital role in maintaining and supporting the IT infrastructure that keeps our organization connected and operational. You will work with computer networks, web systems, and related technologies to ensure reliable service delivery across DND facilities and operations. This position offers the opportunity to contribute directly to the defence mission while developing expertise in a critical technical field.
Your responsibilities will include installing, configuring, and maintaining network equipment and systems; troubleshooting connectivity issues; performing routine maintenance and updates; monitoring system performance; and providing technical support to end users. You may also assist with documentation, security compliance, and capacity planning. Work is typically performed in server rooms, technical facilities, and office environments, with occasional on-call support requirements depending on operational needs.
Infrastructure Technicians work as part of larger IT teams within a structured, professional environment. You will collaborate with other technicians, network administrators, and IT specialists to support departmental operations. The work combines hands-on technical tasks with problem-solving and customer service, making it suitable for detail-oriented individuals who enjoy working with technology and supporting others.
Key Responsibilities
Deliver infrastructure operations services supporting GC digital operations, Develop, configure, and maintain IT systems and infrastructure, Troubleshoot technical issues and provide user support, Document technical solutions and maintain system records
Required Skills
Systems administration, Programming/scripting, Network and security, Cloud technologies, ITIL/ITSM practices, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To be considered for an Infrastructure Technician position, you typically need a high school diploma or equivalent plus relevant technical training or certification. Many successful candidates hold diplomas or certificates in information technology, computer networking, or related fields from recognized institutions. Industry-recognized certifications such as CompTIA A+, Network+, or Cisco certifications are highly valued and may be preferred by some hiring managers.
The Government of Canada is committed to your professional development. Once hired, you may have access to government-sponsored training programs, mentorship opportunities, and support for pursuing additional certifications relevant to your role. DND provides technical training specific to departmental systems and security requirements. Many positions offer tuition support or study leave to help you maintain and upgrade your credentials throughout your career. Your manager will work with you to identify professional development goals aligned with both your career aspirations and operational needs.
Entry Plans
There are several pathways to become an Infrastructure Technician in the federal Public Service:
**Open Competitions**: DND regularly posts competitions for Infrastructure Technician positions on the Government of Canada's job board (jobs.gc.ca). These competitions are open to Canadian citizens and permanent residents. The selection process typically includes an application review, a written assessment, and an interview.
**Public Service Staffing Pools**: You may be selected from an established staffing pool created from a previous competition. Pooled candidates can be appointed more quickly to available positions without re-competing.
**Student and Internship Programs**: DND participates in federal student employment programs such as the Post-Secondary Recruitment Initiative (PSRI) and Co-op programs, providing entry opportunities for students with relevant education.
**Lateral Moves**: If you are already employed in the federal Public Service in a related IT role, you may be able to transfer internally through various mechanisms such as priority staffing or interchange agreements.
All candidates must meet security requirements, including a reliable security clearance (typically Secret level for IT infrastructure roles). Preference may be given to veterans, Indigenous peoples, members of visible minorities, and persons with disabilities in accordance with Treasury Board policies.
Part-Time Options
Part-time and flexible work arrangements for Infrastructure Technician positions depend on operational requirements and departmental needs. Many IT infrastructure roles require a consistent full-time presence due to the need for continuous system monitoring, maintenance windows, and technical support. However, some teams may offer flexibility in scheduling around core operational hours.
Remote work options are increasingly available for certain Infrastructure Technician duties, particularly for tasks such as documentation, routine administrative work, and some monitoring activities. However, positions involving hands-on equipment maintenance, server room work, or immediate troubleshooting typically require on-site presence. Specific flexibility options vary by location and the particular IT infrastructure team.
When you apply for a position, job postings will clearly indicate whether part-time or flexible arrangements are available. It is recommended to discuss your personal needs during the recruitment process and with your manager if selected, as some flexibility may be negotiated depending on operational requirements and team structure. All federal employees, including Infrastructure Technicians, are also entitled to leave benefits and work-life balance support programs available across the public service.
Related Careers
No related military careers on file for this position.
