As an Infrastructure Operations Technical Advisor, you will play a critical role in supporting the Department of National Defence's information technology infrastructure. You will provide technical expertise and guidance on the planning, deployment, and management of IT systems and networks that enable military operations and defence activities across Canada and internationally. Your work directly supports the operational readiness of the Canadian Armed Forces and the effectiveness of DND civilian operations.
Your day-to-day responsibilities include analyzing infrastructure requirements, troubleshooting complex technical issues, providing recommendations for system improvements, and collaborating with IT teams and stakeholders to ensure reliable and secure IT operations. You will monitor infrastructure performance, document technical solutions, and mentor junior staff. You may participate in infrastructure upgrades, testing new technologies, and ensuring compliance with security and operational standards.
You will work in a dynamic environment where IT infrastructure directly impacts national defence capabilities. Your role bridges technical implementation and strategic planning, requiring both hands-on problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders. You may work regular office hours or shift work depending on operational needs, and travel may be required to support IT infrastructure at different DND locations.
Key Responsibilities
Deliver infrastructure operations services supporting GC digital operations, Develop, configure, and maintain IT systems and infrastructure, Troubleshoot technical issues and provide user support, Document technical solutions and maintain system records
Required Skills
Systems administration, Programming/scripting, Network and security, Cloud technologies, ITIL/ITSM practices, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To qualify for this position, you typically need a diploma or degree in information technology, computer science, computer networking, or a related field from an accredited institution. Relevant certifications are highly valued, including CompTIA Network+, CompTIA Security+, Cisco Certified Associate (CCNA), or equivalent industry-recognized credentials.
Once hired, you will receive on-the-job training specific to DND IT systems, security protocols, and operational procedures. The Public Service offers continuous professional development opportunities, including access to online learning platforms, technical certifications, and tuition support programs. You may pursue advanced certifications such as Cisco Certified Network Professional (CCNP), project management credentials, or specialized security certifications. DND also supports attendance at professional conferences and technical workshops to keep your skills current with evolving technology.
Entry Plans
You can enter this career through several pathways within the federal Public Service. The most common route is through open competition advertised on the Government of Canada Job Bank (jobs.gc.ca) and the DND careers website. These competitions are open to Canadian citizens, permanent residents, and other eligible candidates.
If you are already a Public Service employee, you can apply for internal competitions or lateral moves to Infrastructure Operations roles. The Canadian Armed Forces and DND occasionally recruit through student programs, including the Post-Secondary Recruitment Program and internship opportunities, which can lead to permanent positions upon graduation. Some candidates enter through temporary assignments or staffing pools that feed into permanent positions. We encourage you to create a profile on the Government of Canada Job Bank and regularly check both that site and the DND careers page for current opportunities. Networking with DND recruitment teams at career fairs and industry events can also provide valuable information about upcoming positions.
Part-Time Options
Infrastructure Operations Technical Advisor positions are typically full-time permanent roles due to the nature of IT infrastructure support and security requirements. However, flexible work arrangements may be available depending on operational needs and management approval. Many DND IT roles offer hybrid work options, allowing you to work partially from home and partially from a DND facility, which can provide better work-life balance while maintaining necessary on-site presence for infrastructure management and team collaboration.
Shift work may apply if you are assigned to roles requiring extended IT support coverage or emergency infrastructure response. Term or casual positions may occasionally be available for short-term projects or to cover staff absences, which could provide flexible scheduling. The extent of remote work and scheduling flexibility will depend on your specific assignment, security clearance requirements, and operational demands. We recommend discussing flexible work options during your job interview and with your potential manager, as arrangements are often negotiable within DND's operational framework.
Related Careers
No related military careers on file for this position.
