Infrastructure Operations Advisors are essential members of the Department of National Defence's IT team, responsible for maintaining and optimizing the technology systems that support defence and security operations across Canada. In this role, you'll design, implement, and manage network infrastructure, ensuring that DND's digital backbone remains secure, reliable, and efficient. Your work directly enables military personnel, civilian staff, and defence partners to accomplish their missions through dependable technology.
As an Infrastructure Operations Advisor, you'll manage network systems, oversee infrastructure projects, troubleshoot complex technical issues, and collaborate with IT teams to implement solutions that meet operational requirements. You may work with various technologies including routers, switches, firewalls, cloud platforms, and security systems. Your responsibilities include monitoring system performance, planning capacity upgrades, ensuring compliance with government IT security standards, and documenting infrastructure configurations. You'll also mentor junior technicians and contribute to continuous improvement initiatives.
This position offers a dynamic work environment where no two days are identical. You'll work in modern DND facilities, interact with stakeholders across the organization, and tackle challenges ranging from routine maintenance to emergency network issues. The role requires strong problem-solving abilities, attention to detail, and the ability to work effectively both independently and as part of a team.
Key Responsibilities
Deliver infrastructure operations services supporting GC digital operations, Develop, configure, and maintain IT systems and infrastructure, Troubleshoot technical issues and provide user support, Document technical solutions and maintain system records
Required Skills
Systems administration, Programming/scripting, Network and security, Cloud technologies, ITIL/ITSM practices, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To qualify for this position, you typically need a college diploma or university degree in computer science, information technology, telecommunications, or a related field. Many successful candidates have completed programs in network administration, computer engineering technology, or IT infrastructure management. Relevant work experience in network support or IT operations can sometimes substitute for formal education, depending on the specific competition requirements.
The Government of Canada values professional development and supports ongoing learning. You should hold or be willing to obtain industry-recognized certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Microsoft Certified: Azure Administrator. Security clearance training, including Secret-level or Top Secret clearance requirements, will be provided as needed for your role. DND invests in employee development through tuition reimbursement programs, internal training courses, and access to professional development funds. You'll have opportunities to attend conferences, pursue advanced certifications, and develop specialized expertise in emerging technologies like cloud infrastructure and cybersecurity.
Entry Plans
The Government of Canada Public Service uses several pathways to recruit Infrastructure Operations Advisors. Most positions are filled through open competitions advertised on the Government of Canada Jobs website (jobs.gc.ca), where you can apply directly. These competitions typically require you to submit an application, complete a written assessment, and participate in an interview. Some competitions are limited to current government employees (internal only), while others are open to all qualified candidates.
If you're a recent graduate, look for the Federal Student Work Experience Program (FSWEP) or the Canadian Graduate Recruitment Program (CGRP), which provide pathways into permanent roles. Current Public Service employees can apply for lateral moves or promotions into this position within their department or across government through advertised competitions. Occasional staffing pools may be created to quickly fill multiple vacancies, and you may be contacted if your profile matches organizational needs. We recommend creating an account on the government jobs portal, setting up job alerts for Infrastructure Operations roles, and regularly checking for new competition announcements.
Part-Time Options
Infrastructure Operations Advisor positions are typically full-time, permanent roles requiring your regular presence to support critical IT infrastructure. However, the Government of Canada recognizes the importance of work-life balance and flexibility. Many DND locations offer hybrid work arrangements where you work partially from home and partially on-site, particularly for non-emergency maintenance and planning activities. The extent of remote work options may vary depending on your specific role and organizational needs, as some infrastructure monitoring and emergency response tasks require on-site presence.
Part-time employment in this classification exists but is less common than full-time positions. If part-time work interests you, watch for advertised part-time competitions, as they are posted separately. Flexible work arrangements, such as adjusted start times or compressed work weeks, are often negotiable with your manager within operational requirements. Shift work may be necessary if you're involved in after-hours infrastructure support or emergency response teams. DND encourages you to discuss flexible work options with your hiring manager, as accommodations can often be made while maintaining service delivery. The department also offers leave programs, including parental leave and unpaid leave options, supporting employees at different life stages.
Related Careers
No related military careers on file for this position.
