As an Information Quality Assurance Clerk, you play a vital role in maintaining the integrity and accuracy of information systems across Defence and National Defence. You are responsible for reviewing, verifying, and validating data and documents to ensure they meet established quality standards and organizational requirements. Your meticulous attention to detail directly supports decision-making processes and operational effectiveness throughout the Department of National Defence.
Your day-to-day responsibilities include conducting quality checks on information records, identifying discrepancies or errors, documenting findings, and recommending corrections or improvements to information management processes. You will work with various databases, filing systems, and digital platforms, comparing information against established standards and procedures. You may also assist in creating quality assurance reports, maintaining audit trails, and supporting the implementation of information management best practices.
You will work in a collaborative office environment, often as part of an information management team. Your role requires strong organizational skills, the ability to work independently, and excellent communication to report findings and coordinate with other staff members. You contribute to ensuring that DND's information assets are accurate, accessible, and compliant with government regulations and departmental policies.
Key Responsibilities
Perform information asset management / operations activities per GC IM policies, Manage information assets through their lifecycle, Ensure compliance with access to information and privacy requirements, Support information governance and standards
Required Skills
Records management, ATIP legislation, Information governance, Classification systems, Digital literacy, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
A high school diploma or equivalent is typically the minimum education requirement for entry into this position. Some positions may prefer or require post-secondary education in library science, information management, business administration, or a related field.
Key competencies include proficiency with Microsoft Office applications (particularly Excel and Word), database management systems, and information management software. Many positions provide on-the-job training in department-specific systems and quality assurance procedures. Professional development opportunities may include certification in information management, records management fundamentals, or related library and information science credentials. DND also supports ongoing learning through internal training programs focused on information governance, data management, and quality improvement methodologies.
Entry Plans
Most Information Quality Assurance Clerk positions in the federal Public Service, including DND, are filled through public competitions advertised on the Government of Canada Job Bank and internal DND recruitment channels. You can also enter through designated pools maintained by DND Human Resources for this classification level.
The Public Service may offer bridging pathways through student employment programs such as the Post-Secondary Recruitment Initiative (PSRI) or the Recruitment of Recent Graduates Initiative (RRGI). These programs allow recent graduates to gain experience and transition into permanent positions. Lateral moves from other clerk or administrative positions within the federal government are also possible if you demonstrate relevant experience in information management or quality assurance roles.
To apply, you will need to submit a complete application including a résumé and cover letter addressing the stated qualifications. Competition timelines vary, so regularly checking job postings on the Government of Canada Job Bank and the DND careers website is recommended.
Part-Time Options
Part-time and flexible work arrangements are often available for Information Quality Assurance Clerk positions within DND, depending on operational needs and the specific work location. Many positions support flexible hours, compressed work weeks, or part-time schedules to accommodate employee preferences and work-life balance.
Remote work options have expanded across the federal government, and some information quality assurance work can be performed remotely or through hybrid arrangements, particularly for data review and verification tasks that do not require physical access to paper records or specialized equipment. However, this depends on the specific duties assigned and organizational requirements at your work location.
During recruitment, information about part-time availability, flexible scheduling, and remote work eligibility will be clearly outlined in the job posting. Discussions about arrangements can also occur with your hiring manager following a successful selection. Arrangements are subject to operational requirements and must align with DND's current workplace policies and guidelines.
Related Careers
No related military careers on file for this position.
