As an Information Management Business Support Officer, you play a crucial role in helping Defence and Climate Change Canada (DCC) and the Department of National Defence (DND) manage their information effectively. You serve as a bridge between information management professionals and business users, ensuring that information systems and practices support organizational goals and meet regulatory requirements. Your work directly contributes to the department's ability to make informed decisions, maintain compliance, and protect sensitive information.
In this role, you provide front-line support to staff across the organization, answering questions about information management policies, procedures, and systems. You help users understand how to properly classify, store, organize, and dispose of documents and records. You also coordinate with information management teams to resolve issues, implement improvements, and train employees on best practices. Your responsibilities may include maintaining databases, creating user guides, tracking requests, and monitoring compliance with Treasury Board and DND information management standards.
You work in a collaborative office environment, though the nature of your work has adapted to include remote and hybrid options. You interact regularly with colleagues at all levels, from administrative staff to senior managers, requiring strong communication skills and the ability to explain complex policies in clear, practical terms.
Key Responsibilities
Perform im business interface activities per GC IM policies, Manage information assets through their lifecycle, Ensure compliance with access to information and privacy requirements, Support information governance and standards
Required Skills
Records management, ATIP legislation, Information governance, Classification systems, Digital literacy, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To qualify for this position, you typically need a high school diploma or equivalent. Many candidates have completed college or university programs in business administration, public administration, library science, or a related field, though this is not always required. Some positions may accept equivalent work experience in place of formal education.
Professional development opportunities in this career include:
• Information Management certifications through recognized bodies such as ARMA International (Association of Records Managers and Administrators)
• Treasury Board and DND training programs on information management policies, Access to Information and Privacy (ATIP), and information security
• Government of Canada learning programs in project management, customer service, and digital literacy
• Credentials in document management systems and database administration
• Internal DND courses on classification standards, records retention, and information governance
While not always mandatory at entry, pursuing relevant certifications and training strengthens your expertise and career advancement potential.
Entry Plans
You can enter this career through several pathways within the federal Public Service:
• Open Competitions: DND and other government departments regularly advertise Information Management Business Support Officer positions. These competitions are open to Canadian citizens and permanent residents and typically involve an application, written assessment, and interview.
• Public Service Recruitment: The Public Service Commission (PSC) maintains job boards and resources at jobs.gc.ca where you can search for available positions across government departments.
• Internal Mobility: If you are already employed in the federal Public Service, you may apply for these positions through internal competitions or lateral moves, which can provide a faster pathway.
• Student Programs: The Government of Canada offers student work terms and post-secondary recruitment programs. Completing a work-study placement in an information management role can lead to a permanent offer.
• Priority Hiring: Depending on your circumstances (Canadian Armed Forces veteran, Indigenous person, person with a disability), you may have access to priority hiring initiatives that streamline the application process.
Once hired, you will complete a probationary period (typically 12 months) during which you receive on-the-job training and mentoring from experienced team members.
Part-Time Options
Information Management Business Support Officer positions at DND offer flexibility to meet modern work arrangements:
• Part-Time Work: Part-time positions are available and typically range from 50% to 80% of full-time hours. These are ideal if you are balancing other commitments, pursuing education, or prefer reduced hours.
• Flexible Hours: Many positions allow flexible start and end times within core business hours, allowing you to manage personal schedules while maintaining departmental coverage.
• Remote and Hybrid Work: Following Government of Canada guidelines, many information management support roles now offer hybrid or remote work arrangements. You may work from home several days per week, with in-office presence required for collaboration and training purposes. The specific arrangement depends on operational needs and your manager's approval.
• Job Sharing: In some cases, two employees may share one full-time position, each working part-time on alternating schedules.
Flexibility is subject to operational requirements and approval by your manager. DND is committed to supporting work-life balance while ensuring the continuity and quality of information management services across the department.
Related Careers
No related military careers on file for this position.
