As a Director of Hospitality in the Department of National Defence, you lead and manage hospitality services that support military personnel, civilian staff, and visitors across DND facilities. In this director-level role, you oversee the strategic planning, operations, and quality of accommodation, food services, conference facilities, and related hospitality functions. You set service standards, manage budgets, supervise teams of hospitality professionals, and ensure that facilities meet the needs of the organization while maintaining operational efficiency. Your work directly impacts the morale, wellness, and productivity of our military and civilian workforce by providing essential services in a professional and welcoming environment. You work in military installations and operational facilities across Canada, collaborating with senior leadership and other departments to deliver world-class hospitality services.
Key Responsibilities
Plan and manage the delivery of hospitality services and programs, Supervise and develop staff within the hospitality team, Monitor performance metrics and report on results, Develop and implement operational plans and procedures, Manage stakeholder relationships and ensure service quality
Required Skills
Organizational skills, Written and oral communication, MS Office proficiency, Time management, Attention to detail, Team leadership, Operational planning, Stakeholder engagement, Results management
Typical Education
Bachelor's degree or equivalent; significant experience in the relevant discipline with demonstrated leadership
Training
You typically need a bachelor's degree in hospitality management, business administration, or a related field, though substantial relevant experience in hospitality operations and management may be considered. Professional certifications such as Certified Hotel Administrator (CHA) or Certified Food and Beverage Executive (CFBE) are advantageous. In the federal public service, you must complete mandatory training in Government of Canada policies, security protocols, and labour relations. DND provides ongoing professional development in leadership, change management, and facility operations. Many directors pursue executive education and continue professional development through the Canadian Hotel Association and other hospitality industry organizations to stay current with best practices and emerging trends.
Entry Plans
You typically enter this director-level position through federal public service competitions open to Canadian citizens and permanent residents. Candidates often progress through competitive processes after gaining experience in hospitality management roles, such as Manager - Hospitality or Supervisor - Hospitality positions within DND or other federal departments. Lateral moves from the private hospitality sector are possible if you meet federal requirements and demonstrate equivalent management experience. Some candidates enter through talent pools or appointment processes for director-level positions. Previous experience managing hospitality operations, leading teams, and working in complex organizational environments is essential. To explore opportunities, monitor the Government of Canada's official job board (jobs.gc.ca) and DND's careers website for posted competitions and talent pools in the Hospitality job family.
Part-Time Options
Director-level positions in hospitality are typically full-time roles due to the strategic planning and supervisory responsibilities required. However, some flexibility may be available in how work is organized, such as compressed work weeks or flexible scheduling, depending on operational needs and departmental policies. Telework may be possible for some administrative and planning duties, though regular on-site presence is necessary given the operational nature of hospitality management. Work schedules may include early mornings, evenings, or weekend hours depending on facility operations and special events. Part-time or job-share arrangements at the director level are uncommon but may be explored on a case-by-case basis. Discuss specific flexibility options during the recruitment process or with your manager once in position.
Related Careers
No related military careers on file for this position.
