As a Director of Business Line Support Services, you will lead the information technology strategy and delivery for specific business lines within Department of National Defence operations. You will be responsible for managing teams of IT professionals, overseeing the planning and implementation of technology solutions that support operational and administrative functions, and ensuring alignment between IT initiatives and organizational objectives. This role involves working at the strategic level to identify technology needs, manage budgets, and drive digital transformation across your assigned business area. You will collaborate with senior leadership, stakeholders from various departments, and external partners to deliver solutions that enhance efficiency and support Canada's defence mission. The work environment is dynamic and demands strong leadership, technical knowledge, and the ability to navigate complex organizational structures while maintaining focus on service delivery and innovation.
Key Responsibilities
Plan and manage the delivery of business line support services services and programs, Supervise and develop staff within the business line support services team, Monitor performance metrics and report on results, Develop and implement operational plans and procedures, Manage stakeholder relationships and ensure service quality
Required Skills
Systems administration, Programming/scripting, Network and security, Cloud technologies, ITIL/ITSM practices, Team leadership, Operational planning, Stakeholder engagement, Results management
Typical Education
Bachelor's degree or equivalent; significant experience in the relevant discipline with demonstrated leadership
Training
Most candidates possess a bachelor's degree in computer science, information technology, business administration, or a related field. Many Directors in this role have completed a master's degree in business administration (MBA), information systems management, or equivalent advanced studies. Professional certifications are valuable and may include: Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL), Certified Information Systems Manager (CISM), or similar credentials in IT service management and governance. Within the federal Public Service, you will have access to professional development programs through the Treasury Board, opportunities to pursue executive leadership training, and support for maintaining industry certifications. Ongoing learning in emerging technologies, change management, and strategic planning is encouraged and supported through various government training initiatives and partnerships with academic institutions.
Entry Plans
Entry to this Director-level position typically occurs through internal competition within the federal Public Service. Candidates usually have progressed through IT management roles such as Manager or Senior Advisor positions within DND or other government departments. The Public Service Commission (PSC) conducts competitive staffing processes that evaluate candidates on management experience, IT knowledge, leadership capability, and strategic thinking. Lateral moves from other federal departments with similar IT management experience are also possible. Some candidates may enter through external recruitment when specialized expertise is required, though this is less common for established Director positions. Advancement to this level generally requires 10-15 years of progressive experience in information technology and management roles. Interested candidates should monitor DND internal job postings and engage with their managers about career progression opportunities within the IT management stream.
Part-Time Options
Director-level positions are typically full-time appointments in the federal Public Service. However, flexible work arrangements, including hybrid and remote work options, have become more available across DND following recent policy updates on telework. The nature of strategic leadership responsibilities may require some on-site presence for collaboration, stakeholder engagement, and critical decision-making meetings. Specific flexibility options depend on operational requirements, departmental policies, and individual accommodation requests. Candidates should discuss flexible work possibilities during the recruitment and appointment process. Part-time Director roles are uncommon in the federal government due to the continuous nature of strategic oversight and team management responsibilities, but work-life balance initiatives and flexible scheduling within full-time employment are increasingly supported across the Public Service.
Related Careers
No related military careers on file for this position.
