As a Conflict Management Coordinator with the Department of National Defence, you will support the development, implementation, and delivery of conflict management and resolution services across the organization. You will work collaboratively with managers, employees, and labour relations specialists to help prevent workplace disputes, resolve conflicts at early stages, and foster a respectful workplace culture. Your role is essential in maintaining operational effectiveness and employee well-being by addressing interpersonal and workplace issues before they escalate. You will coordinate mediation processes, facilitate difficult conversations, and provide guidance on conflict resolution best practices to all levels of the organization. This position offers the opportunity to make a meaningful impact on workplace relationships and organizational health while working in a dynamic, mission-focused environment.
Key Responsibilities
Deliver conflict management services to managers and employees, Advise on HR policies, procedures, and best practices, Process HR transactions and maintain accurate records, Support organizational HR initiatives and programs
Required Skills
HR policy interpretation, Interpersonal skills, Staffing and classification, Conflict resolution, Labour relations knowledge, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
Most candidates for this position hold a college diploma or university degree in human resources, organizational psychology, conflict resolution, social sciences, or a related field. Some positions may accept equivalent work experience demonstrating knowledge of conflict management principles and human resources practices. Professional certifications in mediation, alternative dispute resolution (ADR), or conflict coaching are highly valued and may be required depending on the specific position. The Government of Canada provides professional development opportunities including training in mediation techniques, labour relations, diversity and inclusion, and advanced communication skills. You may also pursue formal certification through recognized bodies such as the Mediation and Facilitation Institute of Canada or similar professional organizations. Ongoing learning is encouraged through conferences, workshops, and internal DND training programs to keep current with best practices in conflict management.
Entry Plans
You can enter this career through several pathways within the federal Public Service. The primary route is through open competitions advertised on the Government of Canada Jobs website, where candidates with relevant education and experience can apply. DND may also use staffing pools to fill positions, allowing qualified candidates to compete for multiple vacancies more efficiently. If you are already a Government of Canada employee, you may apply for lateral moves into conflict management roles, which can be advantageous if you have related human resources or labour relations experience. Student programs such as the Federal Student Work Experience Program (FSWEP) or Post-Secondary Recruitment Campaign (PSRC) provide pathways for students and recent graduates to gain experience in human resources roles. Candidates with specialized mediation training or ADR credentials may have enhanced competitiveness in recruitment processes. Networking with DND Human Resources teams and staying informed about staffing activities can help you identify opportunities early.
Part-Time Options
Part-time and flexible work arrangements are often available for Conflict Management Coordinator positions, depending on operational needs and collective agreement provisions. Many conflict management roles can be performed on a part-time basis, making this career accessible to those seeking flexible employment. Remote work options have become increasingly available across Government of Canada human resources functions, particularly for coordination, research, and administrative aspects of conflict management work. However, some duties—such as facilitating in-person mediation sessions or conducting sensitive interviews—may require on-site presence. The specific flexibility available will depend on the division, manager discretion, and the nature of the duties assigned. When applying or interviewing, you can discuss flexible work arrangements with your prospective manager, as DND is committed to supporting work-life balance and diverse workforce needs within operational constraints.
Related Careers
No related military careers on file for this position.
