As a Conflict Management Assistant in the Department of National Defence, you will provide essential administrative and coordination support to conflict management and labour relations professionals. You will work in a dynamic environment where you help facilitate workplace harmony and resolve disputes that may arise within the organization. This role combines administrative expertise with an understanding of human resources practices, making you a valuable member of teams focused on maintaining positive workplace relationships.
Your day-to-day responsibilities include organizing and documenting conflict resolution processes, maintaining records of disputes and resolutions, scheduling mediation sessions and hearings, and preparing briefing materials for conflict management specialists. You will communicate with employees at all levels, union representatives, and external parties while maintaining confidentiality and impartiality. Working in federal government offices, you will support the implementation of departmental policies and contribute to creating a respectful workplace environment where differences are managed constructively.
This position offers the opportunity to develop expertise in human resources administration while working on meaningful work that directly impacts employee well-being and organizational effectiveness. You will gain insight into labour relations, conflict resolution principles, and federal public service operations.
Key Responsibilities
Deliver conflict management services to managers and employees, Advise on HR policies, procedures, and best practices, Process HR transactions and maintain accurate records, Support organizational HR initiatives and programs
Required Skills
HR policy interpretation, Interpersonal skills, Staffing and classification, Conflict resolution, Labour relations knowledge, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To qualify for this position, you typically need a high school diploma or equivalent. Some employers prefer candidates with post-secondary education in business administration, human resources, public administration, or a related field. Relevant experience in administrative roles, office management, or human resources support is an asset.
Once hired, you will receive on-the-job training specific to DND conflict management processes, federal labour relations frameworks, and departmental procedures. The Government of Canada provides professional development opportunities through the Canada School of Public Service, which offers courses in conflict resolution, workplace mediation principles, human resources management, and professional office skills. As you progress, you may pursue certifications in conflict resolution or mediation through recognized professional organizations. DND also supports employees in developing skills in communication, documentation, and case management relevant to this career.
Entry Plans
Positions for Conflict Management Assistants in the federal Public Service are typically filled through public competitions advertised on the Public Service Commission (PSC) website and the Government of Canada Jobs portal. You may apply directly when competitions are open in your region or across Canada, depending on the posting.
The Government of Canada also offers pathway programs for students and recent graduates, including the Post-Secondary Recruitment Campaign (PSRC) and the Students Work Placement Program (SWPP), which provide opportunities to gain experience in government offices. If you are already working in the federal public service in a related role, you may be eligible for lateral movement to a Conflict Management Assistant position through internal competition or appointment processes.
For Indigenous peoples, persons with disabilities, and other designated groups, the Public Service Commission may use specialized recruitment strategies. We encourage you to check the PSC website regularly for opportunities and to set up job alerts for positions matching your interests. Networking with DND Human Resources offices and expressing your interest in conflict management roles can also help identify upcoming opportunities.
Part-Time Options
Part-time and flexible work arrangements are available for Conflict Management Assistant positions, though availability depends on operational needs and the specific position. Many conflict management support roles can be performed on a part-time basis, allowing you to balance work with other commitments or studies.
Remote and hybrid work options have become increasingly available across the federal government. Depending on the specific conflict management team and departmental requirements, you may be able to work from home for portions of your week, particularly when performing administrative tasks like documentation, scheduling, and research. Some in-person presence is typically required for interactions with employees, attendance at mediation sessions, and collaboration with colleagues.
When applying for positions, inquire about flexible work arrangements, including compressed work weeks, job sharing, and telework options. The federal government is committed to providing employees with work-life balance, and these accommodations are often negotiable based on operational requirements and collective agreement provisions.
Related Careers
No related military careers on file for this position.
