Client Relationship Officers in the Information Management Business Interface function serve as essential connectors between clients and information management services within the Department of National Defence. They manage communications, coordinate service delivery, and ensure client needs are understood and met effectively. This role is critical to building strong working relationships and ensuring information management initiatives align with organizational priorities.
As a Client Relationship Officer, you will be responsible for gathering client requirements, documenting information management needs, and translating business objectives into actionable information solutions. You will coordinate with internal teams, track service requests, and provide regular updates to stakeholders. Your work directly supports decision-making across the department by ensuring information is accessible, organized, and delivered according to client expectations.
You will work in a collaborative environment within the National Defence headquarters or regional offices, interacting daily with clients from various departments and levels of seniority. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities while maintaining professional relationships and meeting service standards.
Key Responsibilities
Perform im business interface activities per GC IM policies, Manage information assets through their lifecycle, Ensure compliance with access to information and privacy requirements, Support information governance and standards
Required Skills
Records management, ATIP legislation, Information governance, Classification systems, Digital literacy, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
Most candidates have a high school diploma or equivalent. Some positions may prefer or require post-secondary education such as a diploma or degree in business administration, communications, public administration, or a related field. On-the-job training is provided to develop technical knowledge of information management systems, departmental processes, and DND policies. Professional development opportunities include training in client service excellence, project coordination, information governance, and digital communication tools. You may pursue certifications in business analysis, project management, or information management through professional organizations. The department supports continuous learning through online courses, workshops, and mentoring programs to help you advance your career.
Entry Plans
Entry into the Client Relationship Officer position typically occurs through public service staffing competitions advertised on the Government of Canada Jobs website (jobs.gc.ca). Candidates may enter through competitions targeting specific experience levels, including those for recent graduates or career changers. The Canadian Armed Forces also operates talent pools and recruitment campaigns for civilian positions; interested candidates should monitor the DND Civilian Workforce careers site for current opportunities. Lateral moves from other federal departments are possible for those already in the public service, and priority consideration is given to current government employees. Some positions may be filled through the Student Work Program or Accelerated Executive Development Program for those with strong academic backgrounds and leadership potential. Candidates should ensure they meet security clearance requirements, which typically range from Reliability Status to Secret level depending on the position.
Part-Time Options
Part-time work is available for Client Relationship Officer positions on a case-by-case basis, subject to operational needs and management approval. Many positions are located at National Defence headquarters in Ottawa, which offers flexibility in scheduling arrangements. Remote work and telecommuting options have expanded within the federal public service; depending on the specific duties and team requirements, you may be able to work from home for a portion of your week while maintaining regular on-site presence for client meetings and collaboration. Flexible work arrangements, including compressed work weeks or job-sharing, may be negotiated with your manager. These options are designed to support work-life balance while ensuring continuity of client service and team communication.
Related Careers
No related military careers on file for this position.
