As an AI Support Specialist, you will play a key role in helping the Department of National Defence integrate artificial intelligence tools and technologies across our operations. You will provide technical and strategic support to teams adopting AI solutions, ensuring implementations align with departmental policies, security requirements, and operational needs. Your work will directly contribute to modernizing how DND delivers defence and security capabilities to Canadians.
Your day-to-day responsibilities will include supporting staff through AI tool onboarding and training, troubleshooting technical issues, documenting best practices, and gathering feedback to improve AI adoption processes. You will work closely with IT teams, subject matter experts, and end-users to identify where AI can enhance efficiency and effectiveness. You may also help develop guidance materials, conduct capability assessments, and contribute to change management initiatives that help staff embrace new technologies.
You will work in a dynamic, collaborative environment across multiple DND organizations. This role requires strong communication skills to translate complex AI concepts for diverse audiences, from frontline personnel to senior leaders. You may work at headquarters locations, regional offices, or through hybrid arrangements, depending on the specific position and operational requirements.
Key Responsibilities
Contribute to artificial intelligence (ai) adoption & change enablement projects and initiatives, Develop, test, and deploy AI/ML models and solutions, Analyze data to support evidence-based decision-making, Document technical approaches and ensure responsible AI practices
Required Skills
Python/R programming, Machine learning frameworks, Data analysis, Statistical modelling, Critical thinking, Technical proficiency, Attention to detail, Collaboration, Continuous learning
Typical Education
Post-secondary education or equivalent experience relevant to the position
Training
To be successful in this role, you should have a foundation in information technology, data management, or related technical fields. Many candidates hold a diploma or bachelor's degree in computer science, information technology, business administration, or a related discipline. Some positions may accept equivalent work experience in place of formal education.
While not always required at entry level, certifications in AI fundamentals, cloud computing platforms, or change management (such as ADKAR or similar frameworks) are valuable and may be pursued through professional development. Government of Canada employees have access to learning portals and tuition support programs to develop expertise in emerging technologies.
Once hired, you will receive comprehensive training on DND systems, security protocols, and AI governance frameworks specific to defence operations. Ongoing professional development opportunities are available through the Canadian Armed Forces learning centers, Treasury Board training programs, and external partnerships with technology vendors and academic institutions.
Entry Plans
Entry into this career typically occurs through Public Service Commission (PSC) competitions advertised on the Government of Canada Job Bank and DND's recruitment channels. Positions are usually at the IS-02 or IS-03 classification levels depending on experience and education.
You may enter through several pathways: direct competition for permanent positions, term employment contracts (1-4 years), or casual/student positions if you are currently studying. The Government of Canada also offers internship programs and co-op opportunities for students in relevant disciplines. Some candidates transition into AI support roles from existing IT positions within DND through internal competitions or lateral moves.
Students should explore the Federal Student Work Experience Program (FSWEP) and other student recruitment initiatives. Experienced IT professionals may qualify for expedited processes if they have directly relevant credentials. All candidates must obtain security clearance appropriate to the position (typically Secret level), which is assessed during the hiring process.
Part-Time Options
Many AI Support Specialist positions offer flexible work arrangements to support work-life balance and operational needs. Part-time options are available, particularly in support and training roles, though full-time positions are more common for core technical functions.
Remote and hybrid work is increasingly available for this role, especially for activities like training delivery, documentation development, and virtual support sessions. The extent of remote work flexibility depends on the specific position, team location, and operational requirements. During periods requiring on-site presence for system implementation, change management activities, or in-person training delivery, you may be required to work at designated DND locations.
As a federal public servant, you are entitled to flexible work arrangements under Treasury Board policies, subject to operational requirements. These may include compressed work weeks, flexible hours, or job-sharing arrangements. Discussions about specific flexible options occur during the hiring process and ongoing employment discussions with your manager.
